Terms of Service

Last Updated: August 23rd 2025

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “user”) and Rose & Shift (“Company,” “we,” “us,” or “our”), which also operates under the brand Shift Happens with Shay. These Terms govern your access to and use of our website (www.shifthappenswithshay.com, online store, workshops, events, podcasts, digital resources, and any related services (collectively, the “Site” or “Services”).

By accessing or using our Site, you agree that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use immediately.

We may update or modify these Terms at any time. Updates will be posted here with a revised “Last Updated” date. Continued use of our Site after changes are posted constitutes your acceptance of the updated Terms.

Business Scope

We provide:

Physical products: candles, diffusers, shower steamers, bath salts, and related self-care items.
Digital products: journals, guides, meditations, toolkits, and challenges.
Workshops/events: virtual and live experiences, tickets, and educational resources.
Podcast & media content: for educational and personal growth purposes.

⚠️ Important: Therapy services are offered separately through licensed practice and are governed by a separate informed consent agreement. Purchasing products, attending workshops, or listening to content does not establish a therapist–client relationship.

Intellectual Property Rights

All content, logos, brand names, podcast episodes, audio, guides, templates, and product designs (the “Content”) are owned by Shift Happens with Shay or licensed to us. You may not reproduce, distribute, modify, or sell our Content without express written consent.

You are granted a limited, personal license to use our Site and download purchased materials for your own non-commercial, personal use only.

Payments & Pricing

Payments may be made via major credit cards, PayPal, or other accepted methods listed at checkout.
All prices are in USD and subject to change at any time without notice.
You will be charged at the time of purchase.

Shipping & Fulfillment

Physical products typically ship within 3–5 business days.
Shipping carriers may experience delays; we are not liable for delays or damages once items are in transit.
We currently ship domestically only

Refunds, Returns & Exchanges

Physical products: All sales are final. If an item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will work with you to replace or refund.
Digital products: Due to the nature of downloadable and digital items, all sales are non-refundable.
Workshops/events: All ticket sales are final. Tickets may be transferable to another attendee but are non-refundable.

Workshop & Event Terms

Workshops are for educational purposes only and are not a substitute for therapy.
Handouts, recordings, or templates are for personal use only and may not be shared, resold, or redistributed.
We reserve the right to remove any participant for disruptive behavior without refund.

Disclaimers

Self-care products: Use only as directed. Keep away from children and pets. Discontinue use if irritation occurs. We are not responsible for misuse.
Medical disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a healthcare professional before use if you are pregnant, nursing, or have a medical condition.
Educational disclaimer: The podcast, workshops, and resources are for informational and educational purposes only. They do not constitute medical or mental health advice, diagnosis, or treatment.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for any damages, injuries, losses, or claims arising from your use of our Site, products, or Services. Our total liability to you will not exceed the amount paid by you for the product or service in dispute.

Indemnification

You agree to defend, indemnify, and hold harmless Rose & Shift, LLC and its affiliates, owners, and employees from any claims, liabilities, or expenses arising from your use of our Site, products, or Services, or your violation of these Terms.

Privacy & Data

We collect personal information to process orders, deliver Services, and send updates. By using our Site, you agree to our Privacy Policy, which explains how your data is collected, stored, and used. You may unsubscribe from marketing emails at any time.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Contact Us

If you have any questions or concerns about these Terms or our Services, you may contact us at:

Shift Happens with Shay
Orlando, FL
Email: [email protected]
Website: www.shifthappenswithshay.com